FAQ's

To replace the photo that is in the editable model you have to follow this steps:

  • Prepare a photo in a square format, so that it is not deformed inside the circle. You can crop your favorite photo for free on this page: http://www.recortarfoto.net;
  • Click on the image of the résumé model;
  • Go to the “Format” menu and select the “fill form” option;
  • In the option “fill form” select the photo you want;
  • Replace the original photo with your favorite photo.

Are you using the Internet Explorer browser?

Our online store has some incompatibilities with that browser that is being discontinued.

We suggest that you use, for example, Chrome or Firefox browsers.

If you need to install them on your computer, you can do it for free through these links:

Our templates are very simple to edit, however, all digital documents you buy are accompanied by a folder called “Instructions“. In that folder you will find several PDF files with illustrated instructions so that you can edit your model more easily.

Yes, our models include files in two different versions:

.doc version compatible with Microsoft WORD 97-2003;

.docx version compatible with Microsoft WORD 2016.

NOTE: The versions of WORD for mobile phones and tablets are not yet responsive (they do not adapt perfectly to the size of these devices) and therefore, you must edit the models with Microsoft WORD on your computer.

All Word files are editable and fully customizable from the Pages for Mac application.

If you prefer, you can use the Microsoft Word software, available for free download here: Word for Mac.

NOTE: The versions of WORD for mobile phones and tablets are not yet responsive (they do not adapt perfectly to the size of these devices) and therefore, you must edit the models with Microsoft WORD on your computer.

We do not recommend that you do it.

The versions of WORD for mobile phones and tablets are not yet responsive (they do not adapt perfectly to the size of these devices) and therefore, you must edit the models with Microsoft WORD on your computer.

It´s the final price with VAT included.

After payment, you will automatically receive an email with information about the products you have purchased and the link where you can download the files.

You can edit the files as many times as you want.

Attention: You will not be able to sell the editable files you buy at the NOCTULA store.

After payment, you will automatically receive an email with information about the products you have purchased and the link where you can download the files.

If you do not receive an email after payment, please check if it is stuck in your SPAM box. If you still have difficulties in downloading the files, please contact us by email: [email protected] so that we can send you the files manually.

You can make payments using a credit card or through your PayPal account.

Credit card payments are automatically managed by the Braintree company, which belongs to the PayPal platform, in order to guarantee compliance with all security protocols.

After payment, you will automatically receive an email with information about the products you have purchased and the link where you can download the files.

If you do not receive an email after payment, please check if it is stuck in your SPAM box. If you still have difficulties in downloading the files, please contact us by email: [email protected]  so that we can send you the files manually.

Yes. All the values shown include VAT at the legal rate in force.

All physical products, such as a paper book, are sent by post to the address you specify during the purchase process.

Digital files are sent by email a few seconds after payment.

If you do not receive an email after payment, please check if it is stuck in your SPAM box. If you still have difficulties in downloading the files, please contact us by email: [email protected] so that we can send you the files manually.

Invoices are issued on the business day following the payment date and are sent by email to all customers.

You will receive the PDF invoice in the email you indicate during the purchase process, without having to make any written request to us.

No. NOCTULA store detects payments automatically.

We do not pretend to know where you live, unless we have to send you a paper book … 🙂

However, the address is one of the mandatory elements for issuing invoices.

To save all files in the zip folder you will receive, you must:

– Click on the zip folder;
– A new window will open containing all files;
– Select the “extract” option;
– Save the files on your computer.

If for some reason you do not have this option available, download and install this free program that will allow you to extract compressed files in ZIP, RAR, etc: http://winrar.softonic.com.br/

No. NOCTULA store is a platform for selling products, not being able to provide these services.

Yes, but we do not have a defined frequency.

No. You can shop at our store without creating an account.